FAQ

·       QCan I have a sample order for gel battery?

·       AYes, we welcome sample order to test and check quality. Mixed samples are acceptable.

·       QWhat about the lead time? 

·       ASample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than

·       QDo you have any MOQ limit for gel battery order?

·       ALow MOQ, 1pc for sample checking is available

·       QHow do you ship the goods and how long does it take to arrive?

·       AWe usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

·       QHow to proceed an order for gel battery?

·       Aknow your requirements or application.We quote according to your requirements or our suggestions.Thirdly customer confirms the samples and places deposit for formal order. .

·       QIs it OK to print my logo on gel battery product?

·       AYes. Please inform us formally before our production and confirm the design firstly based on our sample.

·       QDo you offer guarantee for the products?

·       AYes, we offer 2-3 years warranty to our products.

·       QHow to deal with the faulty?

·       AFirstly, Our products are produced in strict quality control system and the defective rate will be less  than 0.2%.Secondly, during the guarantee period, we will send new gel battery with new order for small quantity. For  defective batch products, we will repair them and resend them to you or we discuss the solution including re-call according to the real situation.