Features:
(1) Service; (2) Instructive; (3) Scientific; (4) Practical; (5) Difficult.
Management consulting is an investment behavior for enterprises. Through the services provided by management consulting companies, improve the management level of the enterprise, thereby enhancing the operational efficiency of the enterprise. Since it is an investment, it is necessary to count input and output. Output>input is "value"; output<input is "not worth".
value:
1. The value of the program. According to the actual situation of the customer, the consultant uses the knowledge and experience to provide the consulting plan for the customer. This is also the main project goal agreed upon by most consulting projects and clients.
2. Transfer knowledge and experience. During the implementation of the consulting project, the consultants deliver advanced management concepts, management methods, management tools, etc. to customers through course training, interviews, meetings, and daily communication;
3. Talent training. During the implementation of the consulting project, help the client management team to accept management concepts, management methods, management plans, etc., to improve the skills and literacy of managers.
4. Consultation performance effect. After the implementation of the consulting project, because of the improvement effect of the management consulting project on the customer's management level, it directly or indirectly creates value for the customer.
The most direct measure of the value of these four aspects is the fourth one—the effect of consulting performance. This is also the ultimate and most important manifestation of the value of the consulting project.
To measure performance, you first need to choose quantifiable business performance indicators. Usually, you can provide customers with measurable business performance in the short-term: increased on-time delivery rate, decreased inventory occupation funds, decreased accounts receivable and bad debts, etc.
Through the comparison and analysis of these indicators, it can be used to more directly measure the benefits of a consulting project, and can give the consultant and the consultee a value identification standard.