"Now, I can take a break after answering a phone call. When the heating test starts, the calls are really one after another." The customer service staff Zhan Meijing has been working in customer service wiring for 6 years and is already familiar with the annual hotline call rules. In order to meet the incoming call peak, she started to adjust her work and rest time from a week ago, try not to stay up late, avoid spicy food, and protect her throat. "When the call peak starts, there are three shifts a day, and you have to talk a lot, and your voice is not well protected.
Hello, how can I help you? ""Please tell me your detailed address, we will give feedback immediately and arrange professional staff to call you back. "Although the heating has not yet started, the 96069 customer service platform of Beijing Reli Group is already very busy. Each customer service agent has two computers. One is used to record the content of the answer, and the other is used to check information at any time. The customer service staff answered the call. Incoming calls, typing quickly on the keyboard, entering information methodically, selecting problem types, and dispatching work orders.